Privacy Policy

Effective Date: 24.12.2024

Alba Academy (“we,” “us,” or “our”), a business owned and operated by Bluesky Kosova L.L.C. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, www.alba-academy.com (“the Website”), or use our services.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party gateways like Paysera)

b. Non-Personal Information:

  • Browser type and version
  • Device type
  • IP address
  • Cookies and tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

  • To process and complete your transactions.
  • To provide customer support.
  • To improve our services and Website.
  • To send promotional communications (with your consent).
  • To comply with legal obligations.

3. Sharing of Information

We do not sell or share your personal information with third parties, except as necessary to:

  • Process payments (e.g., Paysera).
  • Comply with legal requirements.
  • Protect the security and integrity of our services.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or destruction.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request corrections to your data.
  • Deletion: Request the deletion of your data.
  • Objection: Object to certain uses of your data.

To exercise these rights, contact us at [Insert Contact Email].

6. Cookies

Our Website uses cookies to enhance your user experience. You can control cookie settings through your browser.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.

9. Contact Us

If you have any questions or concerns, please contact us at:

Terms and Conditions for Alba Academy

Effective Date: [Insert Date]

1. Acceptance of Terms

By accessing or using the Website (www.alba-academy.com) and our services, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. Services

Alba Academy offers educational courses and related services. Course details, prices, and availability are subject to change without notice.

3. User Accounts

a. Registration: Users must create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials. b. Eligibility: Users must be at least 18 years old or have parental consent.

4. Payments

All payments are processed securely through Paysera or other approved payment gateways. By making a payment, you agree to the pricing and billing terms presented at the time of purchase.

5. Refund Policy

Refunds are granted only under the following conditions:

  • If the course is canceled by Alba Academy.
  • If requested within 14 days of purchase and the course has not been accessed.

6. Intellectual Property

All content on the Website, including courses, materials, and logos, is the intellectual property of Alba Academy. Users may not reproduce, distribute, or use any content without prior written consent.

7. Limitation of Liability

Alba Academy is not liable for:

  • Indirect, incidental, or consequential damages.
  • Any issues arising from third-party services, such as payment gateways.

8. User Conduct

Users agree to:

  • Use the Website and services lawfully.
  • Not engage in any activity that disrupts the Website’s functionality.

9. Termination

We reserve the right to terminate accounts or access to our services if these Terms are violated.

10. Governing Law

These Terms are governed by the laws of Republic of Kosovo.

11. Contact Us

For any questions about these Terms, please contact us at: