Return Policy – Alba Academy

Return Policy for Alba Academy

Effective Date: December 26, 2024

At Alba Academy, we strive to provide quality digital courses to help you grow and succeed. Below is our return policy outlining the conditions under which refunds or returns may be considered:

1. Eligibility for Refunds

Since our products are digital courses, refunds are only granted in the following cases:

  • The course content is inaccessible due to technical issues on our platform that we are unable to resolve.
  • The course content does not match the description or syllabus provided at the time of purchase.

2. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • You have accessed and consumed a significant portion of the course content (e.g., 30% or more).
  • The course was purchased during a promotional or discounted period.
  • Dissatisfaction with the course after completing it.
  • Failure to meet prerequisites for the course (as outlined in the course details).

3. Requesting a Refund

To request a refund, please follow these steps:

  • Send an email to info@alba-academy.com with the subject line: “Refund Request for [Course Name].”
  • Provide the following details:
    • Your full name and email address used for the purchase.
    • The course name and purchase date.
    • A brief explanation of why you are requesting a refund.

4. Refund Processing

  • Once we receive your refund request, we will review it and respond within 5-7 business days.
  • If your refund request is approved, the amount will be credited back to your original payment method within 10 business days.
  • Alba Academy reserves the right to deduct processing fees, if applicable.

5. Contact Us

If you have any questions regarding our return policy, feel free to reach out to us at:

Note: This return policy is subject to change without prior notice. Please check this page periodically for updates.